Support tickets system para MailWizz EMA
este extension adds a Simples yet powerful support tickets system para your MailWizz EMA powered application!
- Support tickets e ticket replies management
- Support tickets departments management
- Support tickets priorities management
- Ability to decide whether to offer support only para certain customer groups
- Assign users to departments para a fine graned notification system
- Allow users to create support tickets para customers
- Allow customers to create support tickets
- Allow customers to rate user replies to tickets e the timeframe they are allowed to do it
- Email notifications para users e customers when new ticket é created or new reply added
- Automatically close inactive support tickets after a defined period of time
- Automatically assignment of users to support tickets so that two users don’t answer same ticket in same time
- Ability para users/customer to close tickets when leaving replies
- Smooth integration with Mailwizz transactional emails feature
Instalar in a few facil steps
- Login in the backend of your MailWizz EMA
powered website e navigate to Extensions menu.
- Hit the upload button e select the extension archive e upload it.
- Enable the extension then click on it’s title to go to the extension page from where you can input your details.
CONFIGURE the extension (after the above steps)
After the extension é enabled, a new menu item will be shown in the left-side sidebar, that é “Support tickets”.
Clicking on the menu item followed by the Settings sub-menu will get you on the extension settings page.
Mailwizz EMA >= 188.8.131.52
Registro de alterações e UPGRADE
por favorsee the _info folder inside the archive.